Budget Insurance is a specialist intermediary in the sale of domestic insurance (car, bike, home etc.). The company has experienced strong growth through a mix of acquisition and organic growth. These successes have created particular demands on the development, retention and attraction of people.
Budget wanted to perform an internal staff survey to address the HR concerns regarding retention, well-being and management of pressure in the organisation. With and awareness of the legal requirements in street risk assessment, they needed to measure and determine the following:
- Benchmarck performance against "The Best 100 Companies to Work For" requirements. This benchmarking would in turn help in planning for achievement of "Best 100" status;
- Information on issues of retention, including understanding key levers and how to increase length of service;
- Current health and well-being - identifying any hotspots and planning how to increase positive well-being.
Budget commissioned Mosaic to conduct a survey using the bespoke tool "StressFreeway". The survey was made available both electronically and on paper to over 1850 staff members across the 3 main offices in Peterborough and Coventry, retail outlets throughout the UK and home-based employees.
Mosaic use StressFreeway to manage the survey process, including publishing, distribution, analysis and interpretation of the responses. Feedback was given to the Board of Directors, management and all members of the workforce. Support from Maggi Evans then helped the Board to make sense of the results and plan actions to increase the wellbeing of people across the business.
Within just 5 weeks of set-up and distribution, Mosaic was able to present Budget with 34 management reports (36-85 pages each) with an astonishing 250,000 pieces of information.
A clear measurement and picture of Budget's strengths and areas that they would need to work on was provided, including:
- Standards required for inclusion in "The Best 100 Companies to Work For".
- Figures indicating the tendency of employees to leave the organisation.
- Figures indicating the levels of stress in the organisation.
- The quality of management of changes (e.g. acquisition) in Budget.
As a result of the process, management information on each of these areas is now available across the whole of Budget, and each department now has a blueprint action plan for tackling specific issues. Mosaic Wellbeing continues to support the development of well-being at Budget.